SHIPPING & RETURNS

Shipping Policy

First Tank ships strictly to the continental USA, Hawaii, Puerto Rico and APO addresses. We do not ship internationally.

Shipping cost and time is determined by current live carrier rates and location of delivery. We do not add handling fees or other charges to the shipping cost shown at checkout. We currently ship using USPS services and offer free shipping on our non-livestock products. Livestock (live fish) will have a shipping fee. Shipping charges are not included in product prices.

Return & Refund Policy

First Tank has a 30-day risk-free return policy on all products except live fish. We do not accept returns of individual items that are purchased with a kit, but will accept a return of the full kit as purchased. Full order returns will be refunded in full upon receipt of the return by our team. If a component of a kit is returned, we will refund the value of that component, but not of the full kit.

NOTE: Repairs/replacements are not returns and are exempt from our Returns Policy.

Parts: Coverage & Replacement

First Tank offers a 12-month Coverage & Replacement Warranty for the following items:

Air Hose
Air Check Valves
Air Control Valves
Air Pump
Bio sponge and air stone unit
Heater
Light

The 12-Month coverage allows for a one-time free replacement of the above items for the following reasons:

Mechanical Malfunction/Defect
Breakage during intended use

To request a replacement part, you will need to provide JPEG images of the damaged or malfunctioning item and a short video of the mechanical malfunction when applicable. Photos and videos can be submitted to our personnel at service@first-tank.com.

Replacement parts are subject to a discounted purchase fee after the first 12 months of purchase.

Tank Repair & Replacement

After years of use, the bonding of acrylic tanks can ware, causing water leakage and structural issues. In some cases the tank can be repaired and does not have to be replaced with a new container. Our repair service includes prepaid shipping, a free assessment by our team and a $30 repair fee. If the container we receive cannot be repaired, or after repair continues to malfunction, we will offer to send you a new container at a discounted price.

If you ever face the terrible situation of coming home to a leaking aquarium and need a new tank in ASAP fashion, contact us! We will assist in getting a new tank delivered to your doorstep in time to save your aquatic creatures.

For Repair/Replacement Request: Please send JPEG images of the tank in need of repair/replacement to service@first-tank.com, and our service team will assist you.